Posting Date: 06/28/2016
Job Title: Customer Service Representative
Status Part-Time 20-30hrs
7:45am – 4:00pm, 3:00pm – C (9:30pm-10pm)
12pm – 8pm, 5pm-10pm
Stocking and merchandising the Retail Bakery shelves with signature baked goods.
Having thorough knowledge of the products we offer to our guests; ingredients, how the products are made and what the price points are on each item.
Maintain a sanitary work area in accordance with the guidelines issued by the Saginaw County Health Department.
Maintain a clean and orderly department by adhering to a scheduled routine of cleaning and sweeping, wiping of counters and glass front cases, stocking shelves as directed and when business is slow.
Maintains attractive “sampler” containers for guest tasting, offering samples and encouraging guests to taste while explaining the products to them.
Interacting with guests at free standing demo stations set-up for sampling during peak business periods.
Answer phone calls in area/ assists guests with phone inquiries in a courteous and helpful manner.
Perform the coffee functions associated with the gourmet coffee – Barista Area
Is knowledgeable about the specialty coffees and how to prepare them.
Communicates ideas and information to guests interested in a coffee drink.
Prepares drinks in accordance to the recipes and procedures.
Keeps area stocked with all products needed for coffee preparation.
Maintains a clean and sanitary work station and public table/booth area.
Trains new staff members in proper recipes and procedures.
Assists Retail Manager in doing start-of-day/end-of-day functions including left over bread inventory sheets.
Performs other duties as assigned by Retail Bakery Manager.
Stand on feet for extended period of time.
Must be able to work weekends and holidays