Housekeeper: Makes up each guest room which has been occupied to a completely clean, neat, attractive, and fresh smelling room. Cleans rooms by conventional methods using:
Vacuum cleaner, Dusting cloths, Cleaning cloths, etc. More -->
Answer phones and respond to guest requests. Provide guests with property and services information. Up sell products and services. (i.e. packages)
Transfer guest calls to appropriate staff. Proper telephone etiquette and professional communication skills. More -->
Provide quality service to guests. Knowledgeable about the working of “Splash Village”. Participate in “Add-On-Sales” program.
Directly participate in and oversee the “guest’s experience”.
Maintain area’s sanitation in accordance with MI Dept of Health. More -->