Join Our Team | Zehnder’s of Frankenmuth | Frankenmuth, MI | Zehnder's of Frankenmuth | Page 3
May 10, 2017

Housekeeping Supervisor

Orients new employees to position by reviewing standard operating procedures, property tour and assign trainer. Ongoing training and reinforcement of standard operating procedures to insure they are being followed on a daily basis by all housekeeping and laundry staff. Assisting staff as needed. Inspect guest rooms daily to ensure high standard of cleanliness, needs for repair, replacement or rotation of furniture and fixtures and follow up with schedule to accomplish. Insure public areas are monitored hourly for cleanliness and kept in an orderly manner. Schedule Housekeeping and Laundry staff to ensure optimal coverage within budgetary guidelines. Establish supply levels and maintain inventory as determined.
March 3, 2016

Front Desk Agent

Check guests in and out. Attentive and responds to guests needs and ensures their satisfaction. Handles reservation requests efficiently. Assigns guest rooms. Prepares packages for daily reservations. Wake-up calls made. Answers phones.Check guests in and out. Attentive and responds to guests needs and ensures their satisfaction. Handles reservation requests efficiently. Assigns guest rooms. Prepares packages for daily reservations. Wake-up calls made. Answers phones. More -->
March 3, 2016

Call Center

Answer phones and respond to guest requests. Provide guests with property and services information. Up sell products and services. (i.e. packages) Transfer guest calls to appropriate staff. Proper telephone etiquette and professional communication skills. More -->
February 3, 2016

Z-Cafe Culinary Assistant

Food preparation in the proper quantities of the specified quality. The proper utilization of “waste foods” as directed by First Cook. The “hands-on” production of foods for the area both cold and hot. Daily communication with the First Cook. Participation in the “food is theater” philosophy when requested by the Head Chef. Maintaining proper levels of foodstuffs for sale in assigned area. More -->