Splash Server

Posting Date: 1/15/2016

Job Title: Server

Department: Elf Hollow Café

Status: Part-Time – 20-30hrs

Shift: 7:00am – 2:00pm

2:00pm – 11:00pm

Job Description:

  • Provide quality service to guests.
  • Knowledgeable about the working of “Splash Village”.
  • Participate in “Add-On-Sales” program.
  • Directly participate in and oversee the “guest’s experience”.
  • Maintain area’s sanitation in accordance with MI Dept of Health.
  • Daily communications with F & B Department.
  • Maintain “Service Standards” program.
  • All other duties as assigned or directed.

Requirements:

  • Ability to stand for long periods of time.
  • Ability to work in a fast paced, high stress work environment.
  • Ability to work a variety of shifts.
  • Must be at least 18 years of age.

Saturdays, Sundays, and Holidays a must.

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Splash Village Dishwasher

Posting Date: 1/15/2016

Job Title: Dish worker

Department: Elf Hollow Café

Status: Part -Time 20-30 hrs

Shifts: 7:00am – 2:00pm

3:00pm – 12:00pm

Job Description:

  • Responsible for the set-up of the dish machine.
  • Responsible for the tear-down of the dish machines and other equipment

at the end of business.

  • Responsible for washing of the area’s dishware, glassware, silverware, and pots/pans during business hours. 
  • Provide and insure a clean and safe work environment.
  • Responsible for removal of trash and clutter during business hours.
  • Responsible for routine and scheduled “deep cleaning” of area’s equipment.
  • Communicate regularly within the Food & Beverage structure of the area.
  • Other duties as assigned by supervisor.

Requirements:

  • Ability to stand and walk for long periods of time.
  • Ability to work a variety of shifts as well as in a fast paced environment.
  • Ability to lift 40 pounds without assistance.
  • At least 16 years of age.

Saturdays, Sundays, and Holidays a must.

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Z-Cafe Cashier

Posting Date: 1/15/2016

Department: Z-Chef’s Café

Job Title: Café Cashier

Status: Part-Time (20-30hrs)

Job Description:

  • Collects payment from guests and makes change for cash transactions, authorizes and finalizes credit card payments and verifies identification for personal checks and credit card sales.
  • Ensures an accurate counting of all transactions, collections and disbursements during shift.
  • Reconcile checks, cash receipts, and charge sales with totals to verify accuracy of transactions at the end of shifts.
  • Ensures cashier station is organized and stocked.
  • Able to describe all Z-Chef’s Café items for sale to customers.
  • Know the prices and products for sale in Z-Chef’s Cafe.
  • Help, as directed, in the display of the food products in the hot/cold units in the public areas.
  • Answering the telephone in a professional and courteous manner.
  • Monitors café dining area for cleanliness.

Requirements:

  • Must be at least 18 years of age or older.
  • Ability to work in a fast paced, high stress work environment.
  • Ability to stand and walk continually.
  • Able to lift a minimum of 20-30 lbs.

Must be available weekends & holidays

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Z-Cafe Culinary Assistant

Posting Date: 3/3/2016

Job Title: Culinary Assistant

Department: Z-Chef’s Cafe

Status: Part time

Shifts: 7am-3pm, 11am-7pm, 12pm-8pm, 1pm-close

Job Description:

  • Food preparation in the proper quantities of the specified quality.
  • The proper utilization of “waste foods” as directed by First Cook.
  • The “hands-on” production of foods for the area both cold and hot.
  • Daily communication with the First Cook.
  • Participation in the “food is theater” philosophy when requested by the Head Chef.
  • Maintaining proper levels of foodstuffs for sale in assigned area.
  • Assist in the display of the food products in the hot/cold units in the public areas.
  • Other duties as requested by the Production Chef or Head Chef.

Requirements:

  • Ability to work a variety of shifts and available weekends/holidays
  • 2 years experience in volume foodservice.
  • Desire to self-improve through continuing education and pursuit to ACF certification.
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Lifeguard

Posting Date: 3/1/2016

Job Title: Lifeguard

Department: Waterpark

Shifts: 9:00am – 3:00pm

3:00pm – 10:00pm

Status: Part-Time; 20-30 hours weekly

Duties and Responsibilities

  • Maintains constant surveillance of guests in work station; acts immediately and appropriately to secure safety of guest in the event of an emergency.
  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
  • Monitor and interact with guests.
  • Provides emergency care and treatment as required until the arrival of emergency medical services.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.

Minimum Job Requirements

  • Must be at least 16 years of age.
  • Current state approved first-aid certification.
  • CPR for the Professional Rescuer.
  • Current Lifeguard certification.
  • American Red Cross or YMCA Life guarding
  • Must be observant, safety conscious and able to react calmly and quickly in an emergency.
  • Regularly required to stand, walk, and reach with hands and arms.
  • Regularly required to lift and/or move up to 25 pounds.
  • Occasionally required to lift and/or move up to 50 pounds.

Must be able to swim 500 yards

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Splash Village Cook

Posting Date: 3/1/2016

Job Title: Cook

Department: Elf Hollow Café

Status: 20-30hrs

Job Description:

  • Set-up of early morning kitchen facilities of the food production equipment
  • Review of the special party/event functions.
  • Provide necessary production of foods so as to not have uninterrupted flow of                                           product.
  • Daily checking the coolers and freezers to insure proper utilization of leftovers and                                           rotation of foods to insure freshness.
  • Compliance to the recipe standards and proper portioning of food items.
  • Preparation of employee meals.
  • Monitor temperatures of food and cooling units on regular basis as prescribed by the Saginaw County Health Department.
  • Taste, observe, and correct issues with food production.
  • Communicate with Food and Beverage Department.
  • Other duties necessary to run an efficient operation.

Requirements:

  • Ability to stand for long periods of time and the ability to lift 40 lbs.
  • Ability to work at a fast paced, high stress work environment.
  • Must be at least 18 years of age.
  • Saturdays, Sundays, and Holidays a must.

PLEASE CONTACT HUMAN RESOURCES IF INTERESTED

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Call Center

Posting Date: 3/3/2016

Job Title: Call Center

Department: Zehnder’s Splash Village

Status: Part-Time

Shifts: Monday – Sunday

8:00am – 4:30pm

9:00am – 5:30pm

12:30pm – 9:00pm

2:30pm – 11:00pm

Job Description:

  • Answer phones and respond to guest requests.
  • Provide guests with property and services information.
  • Up sell products and services. (i.e. packages)
  • Transfer guest calls to appropriate staff.
  • Proper telephone etiquette and professional communication skills
  • Various office projects (i.e. direct mail promotions)
  • Makes, changes, and cancels reservations.

Requirements:

  • High school diploma or equivalent
  • Basic computer & keyboard experience
  • Self motivated, organized and have high customer service standards
  • Must be 18 years of age or older
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Front Desk

Posting Date: 3/3/2016

Job Title: Front Desk/Call Center

Department: Zehnder’s Splash Village

Status: 20-40 hours per week

Job Description:

  • Check guests in and out.
  • Attentive and responds to guests needs and ensures their satisfaction.
  • Handles reservation requests efficiently.
  • Assigns guest rooms.
  • Prepares packages for daily reservations.
  • Wake-up calls made.
  • Answers phones.
  • Handles guests mail.
  • Takes steps to maintain the safety and security of Splash Village.
  • Make, change, and monitor reservations
  • Monitor room availability status

Requirements:

  • Basic computer skills.
  • Must be at least 18 years of age.
  • Excellent Customer Service Skills

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Arcade Attendant

Posting Date: 05/10/2016

Job Title: Arcade Attendant

Department: Zehnder’s Splash Village

Status: Part-Time – 10-25 hrs

  • Shifts:
  • 7:30am – 3:00pm
  • 10:00am – 6:00pm
  • 3:00pm – 11:30pm

Job Description:

  • ¨      Provide quality service to guests.
  • ¨      Knowledgeable about the working of “Splash Village”.
  • ¨      Working at redemption counter.
  • ¨      Replenishing of tickets in arcade games.

Requirements:

  • Able to stand for long periods of time.
  • Self motivated, organized and have high customer service standards
  • Ability to work in a fast faced environment.
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Service Assistant

Posting Date: 5/10/2016

Job Title: Service Assistant

Department: Food & Beverage – Main Floor Dining Rooms

Status: Part-Time 10hrs-20hrs

Shifts: 1-6:00pm, 2-7:00pm, 3-8:00pm, 4-9:00pm

Job Duties:

  • Provides support to servers and maintains all service standards when assigned to dining rooms, banquets and special event functions.
  • Assists servers in the performance of their duties as directed by the Front of House supervisor
  • Delivering and carrying dinners, drinks, desserts, and refills.
  • Pre-cleaning and clearing tables in the assigned sections.
  • Proactive interaction with each table of guests seated in section; i.e. pouring coffee, water and other beverages, distributing coupons and other marketing materials to the guests.
  • Maintains an organized, sanitary and visibly clean service station and dining room section at all times.
  • Ensures that dining room tables are pre-set properly in anticipation of next seating of guests.
  • Provides proper linen, dish and silver placement and adequate supply of condiments.

Job Requirements:

  • Must be at least 16 years old
  • Ability to stand and walk repeatedly for period up to four hours.
  • Ability to life repetitively
  • Ability to carry 30 lbs. trays a distance of 200 feet.
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Kitchen Manager

Department:  Food & Beverage

Department:  Food & Beverage
Position:  Kitchen Manager
Function:  The daily management, direction, and organization of the kitchen production areas including banquet and off-premise catering, under the direction of the Kitchen Operations Director.  Controlling and overseeing the departmental functions of food, personnel, plant and equipment based on the yearly budget and the departmental strategic plan.
Work Performed:
1. Assists in the preparation of the yearly budget and strategic plan.  Plans and uses this information on a daily basis to provide management direction and focus.
2. Meet with the Kitchen Operations Director on a regularly scheduled basis to discuss and resolve problems, ideas, departmental strategies, and other pertinent topics.
3. Defines, demonstrated and coaches staff members within the kitchen as to the policies and procedures.  Communicates new/revised policies/procedures and other important information to all staff members in a timely fashion.
4. Actively participates in the daily running and operation of the kitchen work area; observing encouraging, and guiding the staff to properly execute the day’s activities.
5. Participate in the preparation of the weekly work schedules; working through properly trained supervisory staff to complete schedules that achieve both budgetary requirements and business need expectations.
6. Working with the Kitchen Operations Director to forecast the kitchen’s labor needs on a quarterly basis and notifying the Human Resources Department in advance of actual needs as to have the kitchen properly staffed for the various business cycles.
7. Meet daily with the Head Chef or senior chef on duty to discuss reservations, grill staffing, and proper utilization of left over/surplus foods plus meals.
8. Meet with the management/supervisory staff of the kitchen on a regular basis to discuss strategies, problems, and highlights.  Solicit the advice of these staff members and encourage suggestions to make the department a “single-minded” entity.
9. Maintain, instruct, and enforce the sanitation, safety, labor law, and other standards established by Zehnder’s and governmental agencies, both state and federal.
10. Define and delegate duties as they relate to the maintenance and safe repair of equipment and mechanical issues.  Follow through to insure completion in a prompt and correct manner.
11. Oversee the operation of the steward (dishworking) area to insure the proper and safe handling of equipment and detergent/cleaning agents.  Also, insure the safe and economical handling of the dishware/glassware/utensils so that we minimize breakage and insure adequate supplies of dishware/glassware/utensils where and when we need them.
12. Responsible for the delegation of the shipping/receiving area which includes the proper storage, stockroom/cooler/freezer sanitation, security, inventory control, and the accurate recording of monthly inventories.
13. Counseling the staff and overseeing the employee evaluation process, recommending wage increases when appropriate.
Job Description (continued)
Kitchen Manager
14. Counseling the staff and overseeing the employee evaluation process, recommending wage increases when appropriate.
15. Responsible for a personal commitment to quality, leadership and presenting a professional image to the staff.  Included in these activities are a regular attendance at food shows, seminars, and professional organizations.
16. Any other tasks as recommended by the Kitchen Operations Director.
Physical Requirements: Must be able to stand and walk for extended periods of time.  Must be able to life weight in excess of 60 lbs.  Must be able to work in an environment where temperature regularly exceeds 90F.
Educational Requirements: Minimum Associates Degree in Culinary Arts or Hospitality Management.  Preference given to BA in Hospitality Management or Restaurant Management.
Age Requirements: Minimum 21 years old.  Handling of alcohol and cash necessary.
Other Requirements: Minimum if 2 year’s experience in high volume restaurant or hotel operations in position directing 25 or more employees.
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Housekeeping Attendant

Posting Date: 05/20/2016

Job Title: Housekeeping Attendant

Department: Housekeeping

Job Description:

  • Ensure guests’ needs are being met.
  • Acknowledge guest requests on housekeeping log.
  • Monitor hotel lobby, hallways and public restrooms for cleanliness.
  • Monitor sidewalks & parking lot for trash.
  • Provide guests a tour of accommodations.
  • Banquet set-up to include table arrangement, chairs and AV                                  equipment
  • Take dirty laundry to laundry room.
  • Take laundry to storage rooms
  • Maintain supplies in storage rooms

Requirements:

  • Must be at least 18 years old.
  • Self-motivated, organized and have high customer service standards.
  • Ability to work in a fast-paced environment.
  • Ability to lift 40 pounds and stand for long periods of time.
  • Must be able to work weekends & holidays
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Housekeeper

Posting Date: 5/20/2016

Job Title: Housekeeper

Department: Splash Village Housekeeping

Shifts: (20-30hrs) 10:00am – 4:00pm

Job Description:

  • Makes up each guest room which has been occupied to a completely clean, neat, attractive, and fresh smelling room.
  • Cleans rooms by conventional methods using:
    • Vacuum cleaner
    • Dusting cloths
    • Cleaning cloths
  • Washes fixtures and tile areas of the bathroom with cloth or sponge and sanitizes as required.
  • Performs other cleaning jobs at regular intervals such as:
  • washing windows
  • cleaning lamp shades
  • washing mirrors
  • polishing furniture
  • tasks associated with housekeeping.
  • Changes linen completely after each occupancy.

Requirements:

  • Ability to stand for long periods of time.
  • Ability to work independently.
  • Ability to lift 20/lbs.
  • Ability to work in a fast paced, high stress work environment.
  • Must be at least 18 years of age.
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Banquet Server

Posting Date: 6/3/2016

Job Title: Banquet Server

Department: Food & Beverage – Main Floor Dining Rooms

Status: Part-time seasonal

Job Description: The Banquet Server is responsible for set-up, service and break down of all banquet events and offsite service functions. They must effectively assist the food and beverage functions of each event and understand the overall logistics of banquet events through clear communication between all departments and understanding the reservation sheets. Banquet Servers are responsible for meeting and exceeding all guest expectations and must be able to multi-task and work in a fast-paced environment.

Work Performed:

1.  Knowledgeable of event menu times and their contents and appropriate table settings and service ware

2.  Ability to understand and follow directions from banquet reservations and forms.

3.  Ability to carry large and heavy trays on a continuous basis throughout shift.

4.  Responds quickly to requests from guests in a timely, friendly and efficient manner.

5.  Follows up to ensure 100% guest satisfaction.

6.  Follows the service cycle, including: greeting guests, taking drink orders, food service, table maintenance and maintains customer service standards.

7.  Maintains supplies neat and organized to department standards.

8.  Maintains security of equipment and supplies for each event.

9.  Provides a professional image at all times through appearance, interactions and dress.

10.  Ensures that the service standards for banquet functions are followed 100% of the time.

11.  Other duties as assigned by the Banquet Host and Banquet Supervisor.

Physical Requirements: Ability to stand and walk continually.

Educational Requirements: High School Diploma or Equivalent

Age Requirements: Must be 18 years of age or older.

PLEASE CONTACT HUMAN RESOURCES IF INTERESTED

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Bakery 3rd shift

Posting Date: 6-3-2016

Job Title: Bakery Production

Department: Bakery

Status: 25-40 hours

Shift: 6:00pm – 2:30am

Job Duties:

  • Prepares and assembles bakery items and insures that the proper consistency and quality is followed according to Zehnder’s recipes and standards.
  • Responsible for daily mixing of all breads and sweet goods.
  • Assembles, frosts, and decorates items as necessary.
  • Maintains supply of ingredients and equipment.
  • Responsible to maintain a clean and sanitary work area in compliance with the Saginaw County Health Department.

Job Requirements:

  • Ability to lift 50lbs.
  • Stand on feet for extended period of time.
  • Must be at least 18 years of age.
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