Department: Food and Beverage—Main Floor Dining Room
Position: Dining Room Supervisor
Reports To: Dining Room Manager
Function: Guiding and directing the customer service activities of the Front of the House staff. Provides hands-on and do-by example leadership to interact/influence FOH staff to achieve customer service goals and the achievement of financial goals.
Work Performed:
1. Efficiently operate dining rooms and its activities with a mandatory floor presence from 11:00 am to 3:00 pm and 5:00 pm to Close, covering both lunch and dinner periods.
2. Observes, corrects, and coaches all FOH staff in customer service, up-selling and service standards.
3. Mandatory personal interfacing with each guest table:
a. Table checks, when appropriate.
b. Distribution of marketing/promo materials.
4. Supports the plans and efforts of the Customer Satisfaction and Sales Representatives by coaching and encouraging staff to fully participate in add-on sales incentives.
5. Responsible for the daily payroll costs and financial objectives of the department.
6. Responsible for the proper staffing levels of the dining rooms and absentee accountability, proper banquet and reservation follow-through, assignment of table sections using a realistic assessment of each servers’ weaknesses/strengths and for closing dining rooms/sending home staff early when necessary.
7. Comprehensive knowledge of the OpenTable operating system.
a. Making reservations
b. Seating walk-in guests
c. Operating and closing dining rooms while utilizing the OpenTable system.
8. Responsible for the daily role call meetings with an emphasis on add-on sales coaching/opportunities.
9. Accountability for one of several individualized functions of supervision.
a. Scheduling for hostess, cashier, service assistants and greeters.
b. Training of Front of House staff by department.
c. Setting agendas and information used in staff meetings.
d. Linen inventory and ordering under the direction from the Dining Room Manager.
10. Attend various management meetings as required.
11. Other duties as assigned.
Physical Requirements: Must be able to walk and stand for extended periods of time. Work in high volume environment.
Educational Requirements: High School Diploma or equivalent.
Other Requirements: Available to work nights, weekends, and holidays.
Age Requirement: Must be 20 years of age or older.
