Department: Housekeeping
Position: Housekeeping
Reports To: Assistant Director of Hotel Operations and Splash Village Housekeeping Supervisor/Manager
Function: Housekeeping will interact with guests, staff, venders, and other departments to provide a unique and luxury experience. They will do so by ensuring every guest suite is cleaned in accordance with standard operating procedures.
Work Performed:
1. Maintain cleanliness of The Mill at Zehnder park and Landmark Lounge, rooms, interior common areas, bar and lounge area as scheduled.
2. Provide friendly interaction and answer guest requests for items and needs, partner with Concierge when applicable.
3. Clean guest rooms in accordance with Zehnder’s standards and expectations and perform daily projects as specified in the standard operating procedures.
4. Perform physically demanding work cleaning multiple guest rooms and public areas daily including but not limited to stripping and making beds, linen laundry, cleaning bathrooms, collecting and disposing of trash, etc.
5. Inspect carpet/floor and linens, treat stains as applicable.
6. Sort dirty laundry, properly load washers and dryers, and fold clean laundry correctly and efficiently.
7. Maintain organization and cleanliness of laundry and storage rooms, stock supplies as applicable, restock cleaning carts daily.
8. Report maintenance problems when they happen.
9. Any other tasks as requested by management.
Physical Requirements: While performing duties of this job, the employee is frequently required to stand, walk, type, talk, and hear. May include working indoors/outdoors and heavy lifting (up to 50lbs.)
Other Requirements: Previous hotel, Guest Service, or hospitality/tourism experience. Previous housekeeping or cleaning experience. Candidates should exhibit good communication skills (verbal and written), friendly personality, excellent manners and a positive attitude. Strong customer focus and a willingness to learn, change, and grow. Being a self-starter with good time management skills.
Must be able to work early mornings, nights, weekends, and holidays.
Age Requirements: Must be 18 years of age or older.
