Department: Guest Services Office
Position: Office Clerk/Receptionist (Part-Time, Hours Vary)
Reports To: Guest Services Supervisor
Function: Responsible for greeting incoming guests and helping them with their requests, answering incoming phone calls and completing assigned clerical duties.
Job Description:
• Answer incoming calls and help transfer to appropriate departments.
• Greet and direct walk-in guests with their questions or requests.
• Greet employee applicants and help with the process of filling out applications.
• Take dining reservations for walk-in guests and phone requests on the OpenTable system.
• Posts mail daily.
• Takes reservations for all special events.
• Takes To-Go Dinner orders when offered.
• Makes copies of current menus and flyers for mailings, distribution, and requests from all departments.
• Completes projects as needed from all divisions
• Works with Zehnder’s Rewards Program.
• Maintains Zehnder’s customer service standards.
• Process gift cards when needed.
• Assist with Special Events as needed.
• Completes projects as needed for all departments.
• All other duties as assigned or directed.
Physical Requirements: Must be able to sit for extended periods of time. Must be able to work with heavy call volume.
Education Requirements: High School Diploma or equivalent.
Other Requirements: Advanced computer and typing skills, maintain confidentiality, multi-tasking, and prioritizing. Available to work weekends and holidays.
Age Requirement: Must be 18 years of age or older.
