Department: Food & Beverage – Main Floor Dining Rooms
Position: Host/Hostess
Reports To: Dining Room Supervisor
Function: Responsible for directing and supervising the operation of the Dining Room, ensures that an ideal dining environment is maintained.
Work Performed:
• Greets the customer entering the Dining Room and seats them at their table.
• Assists in the Dining Room preparation activities by:
a. Placing reservations and distributing parties.
b. Inspecting the Dining Room for cleanliness and personally resolving any deficiency.
c. Maintaining knowledge of waitress’ table assignments.
d. Ensuring that music, lights, room temperature are conducive to a pleasant atmosphere.
• Assists servers in the performance of their Dining Room duties during busy periods.
• Cleans tables of remaining dishes and food after party has left the table and set up tables during peak business periods.
• Ensures that the host/hostess service standards are completed 100% of the time.
• Always maintains clean and sanitary dining room.
• Works in a safe manner always and eliminates or reports unsafe conditions when necessary.
• Reacts to customer emergencies by contacting the manager on duty.
• Performs other duties as assigned or directed.
• When seating, guest should suggestively sell beverage & dessert specials.
• Anticipate guests needs; high chair, booster, crayons, etc.
• Maintain knowledge of what is available within your assigned dining room.
• Present at front of lobby/dining room when line exists to take names on the standard pad, name, preference, number of people.
• Any other tasks or duties assigned by management.
Physical Requirements: Must be able to walk and stand for extended periods of time. Work in high volume environment.
Educational Requirements: High School Diploma or equivalent.
Other Requirements: Available to work nights, weekends, and holidays.
Age Requirement: Must be 16 years of age or older.
