Department: Hotel Housekeeping
Position: Housekeeping Supervisor
Reports To: Housekeeping Manager
Function: Under the direction of the Housekeeping Manager, the Housekeeping Supervisor will assist in the supervision of the Housekeeping Department staff and ensure guest rooms and common areas meet Zehnder’s expectations.
Work Performed:
• Orients new employees to position by reviewing standard operating procedures, property tour and assign trainer.
• Ongoing training and reinforcement of standard operating procedures to ensure they are being followed on a daily basis by all housekeeping and laundry staff. Assisting staff as needed.
• Inspect guest rooms daily to ensure high standard of cleanliness, needs for repair, replacement or rotation of furniture and fixtures and follow up with schedule to accomplish.
• Ensure public areas are monitored hourly for cleanliness and kept in an orderly manner.
• Schedule Housekeeping and Laundry staff to ensure optimal coverage within budgetary guidelines.
• Establish supply levels and maintain inventory as determined.
• Responsible for daily room cleaning and key assignment.
• Conducts roll call at beginning of shift to communicate assignments for day and ensure uniform guidelines are adhered to.
• Daily development of staff including delegating responsibility, follow-up, coaching, counseling, discipline, and yearly evaluations.
• Ensure housekeeping and laundry staff follows steps to ensure “Every Guest Leaves Satisfied.”
• Maintain lost and found program for both guests and employees.
• Attend various management meetings as required.
• Any tasks or duties as assigned by management.
Physical Requirements: No standing restrictions, ability to lift 25 lbs. and no physical moving restrictions.
Educational Requirements: High school diploma or equivalent.
Other Requirements: Employed in Housekeeping Department for a minimum of 2 years and maintain position in good standing. Available to work weekends and holidays.
Age Requirements: Must be at least 18 years of age or older.
