Department: Zehnder’s Splash Village Hotel and Waterpark
Position: Front Desk Supervisor
Reports To: Front Desk Manager
Function: To effectively administer check in/out of all guests, manage front desk agents, and ensure guest satisfaction.
Work Performed:
• Front desk training of new and current employees.
• Front desk scheduling, following budgetary guidelines for department.
• Implementation of departmental and divisionary goals.
• Coordinating and communicating appropriate information to department.
• Participate in front desk meetings. Responsible for identifying and following up with training needs and requirements.
• Responsible for ensuring that front desk procedures are being followed.
• Assist management in responding to customer comments and letters.
• Assist management in staff meetings.
• Attending and contributing at corporate meetings including but not limited to Operations Meetings.
• Monitor credit card declines and contact appropriate guests.
• Ensure guest’s cash and credit card security.
• Weekly inventory of all supplies used by the front desk.
• Assist in ordering of all supplies used by the front desk.
• Manage uniform inventory and ordering.
• All other duties as assigned.
Physical Requirements: Must be able to stand for extended periods of time.
Education Requirements: High school diploma or equivalent.
Other Requirements: Employment in front desk capacity for a minimum of one year and/or minimum of 8 month’s front desk experience. Must be available to work nights, weekends, and holidays.
Age Requirements: Must be 18 years of age or older.
