Summers Are For Memories

As a child, my summer memories consisted of vacations in Northern Michigan. The “must have” on our list was a hotel with a pool. We were thrilled at the fact that we would stay somewhere that had a pool and a diving board. I can’t imagine being a...

It’s Value Added

By Al Zehnder, C.E.O. of Zehnder’s of Frankenmuth We spend a fair amount of time reading guest emails and comment cards. Seriously, we do. If a guest has a suggestion, compliment or complaint, we log those and continually try to improve the guest experience....